We want you to be delighted with SellerPapa™. This policy explains how cancellations, refunds and downgrades work.
1. Free trial & demo
SellerPapa offers a fully-seeded demo experience at no cost. You can explore every module without providing payment details.
2. Paid subscriptions
- Monthly plans — cancel at any time; access continues until the end of the current billing cycle. No prorated refund.
- Annual plans — you may request a full refund within 7 days of the first charge. After 7 days no refund is issued for the current annual term, but you can downgrade to a lower tier at renewal.
3. How to request a refund
Email hello@sellerpapa.com from the address associated with your account, with the subject "Refund request". We respond within 3 business days and issue approved refunds within 7-10 business days to the original payment method.
4. Non-refundable charges
- Third-party pass-through costs (SMS, WhatsApp messages, courier API calls, LLM token usage over included quota).
- Custom professional-services or one-time implementation fees, once work has begun.
5. Chargebacks
Please reach out to us before initiating a bank chargeback — we resolve almost every issue directly. Unresolved chargebacks may result in account suspension.
6. Cancellation of a marketplace connection
You can disconnect any marketplace at any time from the Stores page. Historical data remains available; live sync stops immediately.
7. Account deletion
You may delete your account via Contact us. On deletion your data is purged within 90 days, subject to legal-retention exceptions described in our Privacy policy.
8. Contact
Questions? Email hello@sellerpapa.com or call +91 97399 59565.